Payments & Refunds Policy

1. Payment Policy

This policy governs the terms of payment for all diagnostic tests, health packages, polyclinic consultations, and home collection services offered by CC Saha Medicentre.

A. Accepted Payment Methods

We accept the following modes of payment for both in-centre and online bookings:

  • Digital Payments: Debit Card, Credit Card (Visa, MasterCard, etc.), Unified Payments Interface (UPI) applications (e.g., Google Pay, PhonePe), and Electronic Bank Transfers (NEFT/RTGS).
  • Physical Payments (In-Centre/Home Collection): Cash (for the exact service amount only).

B. Non-Accepted Payment Method

  • Cheques of any kind are NOT accepted for payment of services.

C. Payment Confirmation

Initiation of Service: The scheduling of the phlebotomist for home collection, the preparation for a test (e.g., radiology), or the confirmation of a polyclinic consultation slot will only be initiated after full payment confirmation has been received by CC Saha Medicentre.

In-Centre Payment: Payment for services availed directly at our 2 Madan Street facility must be made at the billing counter before the sample collection or consultation begins.

Online/Home Collection Payment: All online bookings or home collection requests must be prepaid through one of our accepted digital payment methods.

2. Refund and Cancellation Policy

We understand that appointments may need to be cancelled or rescheduled. Our refund policy is designed to be fair and transparent, adhering to industry best practices.

A. Cancellation by the Customer

Scenario

Cancellation Charge

Refund Amount

Cancellation before Phlebotomist/Technician visit (Home Collection)

0% (Full Refund)

100% of the amount paid.

Cancellation after Phlebotomist/Technician arrives at location, but sample not collected

A fixed Home Collection Fee of ₹150 (or equivalent of actual home visit fee, whichever is higher) will be charged.

Amount paid minus the Home Collection Fee.

Cancellation after Sample/Specimen (Blood, Urine, Swab, etc.) has been collected

100%

No Refund is applicable, as the process is initiated and the sample is deemed unusable for another patient.

Cancellation for In-Centre Consultation/Service (Less than 2 hours notice)

20% of the consultation/service fee.

Amount paid minus the 20% cancellation fee.

No-Show (Failure to appear for a booked service without prior cancellation)

100%

No Refund. The entire amount paid will be forfeited.

 

B. Cancellation by CC Saha Medicentre

In the rare event that CC Saha Medicentre has to cancel a booking due to unforeseen circumstances (e.g., machine failure, sudden staff unavailability, natural disasters), the customer will be entitled to:

  1. A full, 100% refund of the amount paid, OR
  2. Free rescheduling to the next mutually convenient date and time.

C. Refund Process and Timeline

  1. Refund Request: All refund and cancellation requests must be raised by contacting our customer care via phone or email, quoting the Order ID/Transaction Number.
  2. Mode of Refund: All approved refunds will be processed back to the original source of payment (i.e., the Debit Card, Credit Card, UPI account, or Bank Account used for the original transaction). No cash refunds will be issued for online payments.
  3. Processing Time: Once a refund request is approved, the amount will be processed within 7 to 10 working days. The credit reflection in your account is subject to the processing times of your bank or payment gateway.

D. Non-Refundable Scenarios

  • Once the diagnostic report for a test has been generated and delivered to the customer (via email, app, or physical copy).
  • For any service that was cancelled after the test processing has begun in the laboratory.

Need to cancel or reschedule?

Please contact us immediately at 98303 01420 | 033 3517 4679 or email us at contact@ccsahamedicentre.com  to process your request.