Privacy Policy

CC Saha Medicentre – Diagnostic Centre & Poly Clinic (“CC Saha Medicentre,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy describes how we collect, use, and share your Personal Information when you visit our website, use our mobile application, or avail of our diagnostic and polyclinic services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”).

  1. Information You Provide (Order Information):

This information is collected when you book a test, schedule a consultation, make a purchase, or communicate with us:

  • Contact Details: Name, email address, phone number, and residential/billing address.
  • Health Information: Medical history, prescription details, specific tests/consultations requested, and diagnostic reports.
  • Payment Information: Payment details (though credit card information is processed by third-party gateways and is not stored by us).
  1. Information Collected Automatically (Device Information):

When you access our Services, we automatically collect certain data about your device and browsing activity:

  • Technical Information: IP address, browser type, operating system, time zone, and cookies.
  • Usage Data: Pages viewed, referring websites or search terms, and how you interact with the site.

2. How We Use Your Personal Information

We use the collected Personal Information for the following primary purposes:

  • Service Fulfillment: To process your bookings, manage your appointments at 2 Madan Street, fulfill orders, process payments, and generate/deliver accurate diagnostic reports.
  • Communication: To send you invoices, order confirmations, service updates, and respond to your inquiries or requests.
  • Security and Optimization: To screen for potential risk and fraud, and to improve and optimize the performance and user experience of our website and mobile application.
  • Marketing (with Consent): To provide you with information or targeted advertising related to health check-up packages, services, or promotions that we believe may be of interest to you.

3. Sharing Your Personal Information

We may share your Personal Information with third parties only as necessary to provide our Services or to comply with the law:

  • Service Providers: We engage trusted third-party vendors, agents, and service providers to perform functions on our behalf, such as payment processing, analytics (e.g., Google Analytics), and data hosting. These parties are obligated to maintain confidentiality.
  • Legal Compliance: We may disclose your Personal Information when required to do so by law, in response to a subpoena, court order, or governmental request, or to protect our rights, safety, or property.

4. Data Retention and Security

We will maintain your Personal Information and Order Information for our records unless and until you ask us to delete this information. We implement robust security measures to protect your data; however, no electronic transmission or storage is 100% secure.

5. Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.

6. Governing Law and Contact

This Privacy Policy shall be governed by the laws of India, and disputes will be subject to the exclusive jurisdiction of the courts in Kolkata, India.

For more information about our privacy practices, or if you have questions or a complaint, please contact us at:

CC Saha Medicentre – Diagnostic Centre & Poly Clinic

2 Madan Street, near Esplanade, Kokata 700072

Email: contact@ccsahamedicenter.com